Privacy Policy

Introduction

Welcome to Helpothon — where innovation meets good intention. Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, AI helpers, and related services. By accessing Helpothon, you agree to the terms of this policy.

1. Information We Collect

We collect information that helps us provide, improve, and personalize your experience:

• Personal Information: Name, email, contact details, and any details you share through forms or interactions.
• Usage Data: IP address, browser type, device identifiers, pages visited, time spent, and interaction data.
• Cookies & Tracking: We use cookies and similar technologies to enhance usability, track analytics, and improve performance.
• AI Interaction Data: Inputs or queries made to our AI-powered tools or services to generate responses, strictly for improving accuracy and experience.

2. How We Use Your Information

We use your information to:

• Deliver and maintain Helpothon’s products, tools, and services.
• Enhance user experience through personalization and improvements.
• Communicate updates, opportunities, and important notices.
• Protect against unauthorized access, fraud, or abuse.
• Comply with legal or regulatory requirements.

3. Legal Basis for Processing

Depending on your location, we process personal data under one or more of the following bases:

• Your explicit consent.
• Performance of a contract with you.
• Compliance with legal obligations.
• Legitimate business interests that do not override your privacy rights.

4. Data Sharing & Disclosure

We never sell your personal data. We may share limited data only when necessary with:

• Trusted service providers and partners assisting in hosting, analytics, or operations.
• Legal or government authorities if required by law or to protect our rights.
• Third-party integrations or APIs only with your consent or direct usage (e.g., AI tools or connected apps).

5. Data Security

We implement encryption, secure servers, and restricted access policies to safeguard your data. While we strive for maximum protection, no system is completely invulnerable. You acknowledge this risk by using our services.

6. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA, or DPDP Act), you have the right to:

• Access or request a copy of your data.
• Correct or delete your personal information.
• Withdraw consent at any time (where applicable).
• Opt out of non-essential communications.
• Request data portability.

To exercise your rights, please contact us at connect@helpothon.com.

7. Cookies & Analytics

We use cookies to understand usage trends, measure performance, and enhance usability. You can control or disable cookies through your browser settings. Analytics services (like Google Analytics or similar) may collect aggregated, anonymized data.

8. Data Retention

We retain your personal information only as long as necessary for legitimate business, legal, or security purposes. When data is no longer required, it is securely deleted or anonymized.

9. Children's Privacy

Helpothon is not designed for users under 13 years old (or the equivalent minimum age in your country). We do not knowingly collect data from children. If you believe we have done so inadvertently, contact us to delete the information.

10. International Data Transfers

Your information may be processed on servers located outside your country. We ensure adequate protection through secure infrastructure and standard contractual clauses where applicable.

11. Updates to This Policy

We may modify this Privacy Policy periodically to reflect changes in law or our operations. Updated versions will be posted here, with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to:

Helpothon Privacy Team
Email: connect@helpothon.com
Address: Ground floor, DLF Cyber City, WeWork Forum, DLF Phase 3, Gurugram, Haryana 122002

Effective Date: April 25, 2025